Surna Coronavirus Statement
As of Tuesday, March 17th, Surna made the decision to require employees to work remotely in response to local orders in our home city of Boulder, CO. However, our production personnel are still working as needed at our facility, while practicing social distancing and within the rules of the city order, to ensure there is no disruption to product deliveries. We take the health and well-being of our hard-working team seriously, and we hope that taking this precaution will help minimize the spread of illness.
We are continuing business-as-usual. We do not foresee disruptions in our operations or deliveries, and we will continue to support our clients in every way possible, so they receive the level of support they expect and deserve. However, in our effort to mitigate the spread of COVID-19, the Surna team has implemented the following adjustments:
- For the foreseeable future, we will not have an active receptionist to answer general calls. HOWEVER: please leave a voicemail indicating who you would like to reach and/or the nature of your call. We will receive your message immediately via email where our coordinator will promptly send your message to the appropriate person.
- If you call a team-member’s direct line or extension, please leave a voicemail if they do not answer. They will immediately receive your message via email.
- We will continue to follow-up on all tech support inquiries within 24 hours of receiving your message.
For additional questions on how we are addressing our business operations or concerns you may have, please contact us at email@example.com.
We appreciate your patience and cooperation during these unprecedented times as we do our part in keeping our communities safe and healthy. Surna is committed to your well-being and success; please do not hesitate to let us know if there is anything further we can do to support you.
The Surna Team
Information on COVID-19